Privacy Policy
Last updated: October 4, 2026
1. Introduction
Laravel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, store, and disclose your information when you use our web scraping and data extraction services (the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to all users of our Services, including visitors to our website, registered users, and API users.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, phone number, and billing information
- Profile Information: Avatar, bio, company information, and preferences
- Billing Information: Payment method details, billing address, and transaction history
- Communication Data: Messages, support requests, and feedback you send to us
- API Usage Data: API keys, usage patterns, and configuration settings
- Scraping Requests: Target URLs, extraction parameters, and data specifications
2.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Usage Data: How you interact with our Services, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
- Location Data: General geographic location based on IP address
- Analytics Data: Website traffic, user behavior, and engagement metrics
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Payment Processors: Transaction details and payment status from Cashfree and other payment providers
- Social Media: Profile information if you connect social media accounts
- Business Partners: Information from partners who refer you to our Services
- Public Sources: Information from publicly available sources and databases
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Provide, maintain, and improve our Services
- Process your scraping requests and deliver results
- Manage your account and subscription
- Process payments and billing
- Provide customer support and respond to inquiries
- Send service-related communications and updates
3.2 Business Operations
We use your information for:
- Analyzing usage patterns and improving our Services
- Developing new features and functionality
- Conducting research and analytics
- Preventing fraud and ensuring security
- Complying with legal obligations
- Enforcing our Terms of Service
3.3 Marketing and Communications
With your consent, we may use your information to:
- Send marketing communications and newsletters
- Provide product updates and announcements
- Invite you to participate in surveys and feedback
- Offer personalized content and recommendations
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 When We Share Information
We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our Services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection of Rights: To protect our rights, property, or safety, or that of our users
- Consent: When you have given us explicit consent to share your information
5. Data Security and Protection
5.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: End-to-end encryption for data in transit and at rest
- Access Controls: Role-based access controls and authentication
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security audits and vulnerability assessments
- Employee Training: Security awareness training for all staff
- Incident Response: Comprehensive incident response procedures
5.2 Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
- Notify relevant authorities within 72 hours
- Inform affected users without undue delay
- Provide detailed information about the breach
- Offer guidance on protective measures
6. Your Rights and Choices
6.1 Access and Portability
You have the right to:
- Access your personal information we hold
- Receive a copy of your data in a portable format
- Request information about how we process your data
6.2 Correction and Updates
You can:
- Update your account information through your dashboard
- Request correction of inaccurate information
- Contact us to update your personal details
6.3 Deletion and Restriction
You have the right to:
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain types of processing
- Withdraw consent for consent-based processing
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
We use various types of cookies and tracking technologies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our Services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
7.2 Cookie Management
You can:
- Control cookies through your browser settings
- Use our cookie preference center
- Opt out of non-essential cookies
- Delete existing cookies
8. Data Retention
8.1 Retention Periods
We retain your information for different periods depending on the type of data:
- Account Data: Until you delete your account or request deletion
- Scraping Data: According to your subscription plan (30 days to 1 year)
- Billing Records: 7 years for tax and legal compliance
- Log Data: 12 months for security and analytics
- Marketing Data: Until you unsubscribe or request deletion
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), adequacy decisions, and Binding Corporate Rules (BCRs).
10. Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by sending an email to your registered email address, posting a notice on our website, or updating the "Last updated" date at the top of this policy.
Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@crawlrush.com
- Data Protection Officer: dpo@crawlrush.com
- Website: http://localhost
- Support: Support dashboard or contact form
12.1 Data Protection Rights
If you are in the EU, UK, or California, you have additional rights under applicable data protection laws. To exercise these rights, please contact our Data Protection Officer.
12.2 Complaints
If you have concerns about how we handle your personal information, you can contact our Data Protection Officer, file a complaint with your local data protection authority, or use our internal dispute resolution process.